Member Services Representative

Share your outgoing personality, great smile and ability to deliver excellent customer service to the community we serve. We are seeking a Daytime, Evening and Weekend Member Services Representative to join our dynamic team. If you are enthusiastic, customer service driven, enjoy engaging with people we want to meet with you!

A Free YMCA full facility membership offered upon employment and more.

Essential Functions:

  • Create a warm and welcoming atmosphere for all members, guests and staff.
  • Serve as the key resource point for information regarding branch programs, activities and other general communication needs.
  • Work as a team in providing outstanding customer service to all members, guests, staff and the community at-large.
  • Process transactions, answer phones and give tours in a professional and courteous manner.


  • Must be at least 18 years of age.
  • Previous customer service required.
  • Ability to relate to a diverse population.
  • Display an enthusiastic, friendly, professional and patient personality at all times.
  • Able to deal with daily occurrences at the front desk.
  • Excellent interpersonal and organizational skills.
  • Adhere to all YMCA policies, procedures, house rules as well as exhibit our core values of caring, honesty, respect and responsibility.
  • Embrace and utilize the "Listen First' interview method for members is a mandatory requirement. Training provided.


  • Daytime, Evening and Weekend hours available
  • Sunday - Saturday
  • 20 - 25 hours per week
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